You'll check in at the Front Desk when you arrive for your class. Your swimmer will receive a bracelet to indicate they have checked in and are ready to swim! The color of their bracelet will correspond with which instructor they are swimming with that day.
Snacks, water bottles, and other swim items are available for purchase at the Front Desk. Movies, toys, and books are also provided in the lobby for swimmers and siblings to enjoy!
Information and announcements are displayed on multiple screens in the lobby. We also provide a great team of helpful staff who love to assist and answer questions you have!
The Floor Manager will call swimmers to line up for class in front of the pool door. Your swimmer will enter the pool area and match their bracelet color to their instructor's flag.
You are more than welcome to walk your swimmer into class on their first day, however, know the goal is for you and your swimmer to be comfortable with you being in the lobby while they're in class. Sit, relax, and know the transition will get easier with each lesson!
The Floor Manager and Manager on Duty will be available during class to answer questions you have and facilitate any communication you have for your swimmer's instructor.
Safety Staff watch the pool at all times and our transitional safety breaks double the number of eyes on the water and pool deck. Security cameras monitor all classes.
Instructors are drug tested and background checked prior to hire, have 80 to 100 hours of training, and teach weeks of mock classes alongside a trainer before teaching their own classes. We are committed to providing the best quality swim lessons for your child!
If your swimmer needs to use the bathroom during class, please enter through the pool door and assist your swimmer to our on-deck bathroom.
After class, you'll meet your swimmer at the showers by walking through the changing room to the shower area. A large, family-friendly shower area is provided for swimmer use after each lesson. Swimsuits must remain on in the shower area at all times.
There are several stalls and changing tables in the changing room to accommodate your family before and after each lesson. Store your belongings on the hooks in the shower area or in the cubbies in the changing room while your swimmer rinses in the shower.
On your way out, stop by the Front Desk again for a post-class sticker!
To learn more about our state-of-the-art pool sanitation system and our commitment to a clean and safe environment for your family, click here.
